Mistake-bookingfee waiver
Booked the wrong train? Act quickly.
Within 30 minutes · At least 4 hours before departure
One eligible order per user/day · Ticket exclusions apply
Refund in the original channel
How to use it
- Open the mistaken order in the original official 12306 channel.
- Check the 30-minute purchase window and 4-hour departure buffer.
- Confirm the refund fee before submitting; exclusions apply.