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Get ready to travel by train.

Check your booking window, documents and boarding preparation.

Official facts verified against 12306's own FAQ. No ticket sales or seat guarantees.

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The presale clock & payment

Timing

The window

Seats open about before travel (counting the travel date), and you can buy until before departure.

  • You cannot buy earlier than the window — for peak dates, set an alarm for the on-sale moment.
  • 12306 sells tickets in RMB only; keep a working foreign card plus Alipay/WeChat as backup.
  • Sales & endorsement run 05:00–01:00 (05:00–23:30 on Tuesday); query and refund are 24h.
Sold out? → Check again at midnight Beijing time for released cancellations, or take a slower/overnight train. Availability can differ between 12306 and an authorized agent.

How you board

Boarding

Your passport is your ticket

China rail is e-ticket: you reserve the e-ticket and board by showing the passport you bought it with. There is no paper ticket to collect for a normal e-ticket.

  • Bring the exact passport used to book — not a photo, not a different document.
  • Automatic gates are built for Chinese ID cards; use the staffed / passport ID-check lane.
  • Security check, ID verification, and the ticket gate are separate steps — leave buffer time.
Gate can't read your passport? → Go to the manual ID-check lane or staffed window with your booking confirmation and passport. Allow a few extra minutes.

Fees & changes

Money

What refunds and changes really cost

  • Refund: free + before departure · if over 48h · within 24–48h · under 24h · minimum .
  • Endorsement (change): you can change the date, train, or seat — but NOT the departure/arrival station (except within the same city).
  • One change only per ticket; no refund once the trip starts; Spring Festival peak endorsements carry a refund fee.
  • Accidental purchase: one free refund is possible within of buying and at least 4h before departure, on official platforms (conditions apply).
Rule → Refunds/changes go back to the original payment method. Numbers here come from 12306's published FAQ — if a figure is not sourced it is not shown.

Pre-trip rail tests

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Sources

12306.cn English website FAQ ↗Checked 24 Oct 202612306.cn English home / service hours ↗Checked 24 Oct 2026Purchase ticket on 12306 China Railway ↗Checked 24 Oct 202612306 change and destination-change rules ↗Checked 24 Oct 2026

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