Refund policy

A full refund within 7 days if you have not used the paid help

If you request a refund within 7 days of purchase and have not used any paid help from that purchase, you are eligible for a full refund. Each Trip Pass purchase is assessed separately, including repeat purchases for the same account. Earlier purchases keep their agreed terms.

Watch does not use your help allowance and ends on your return day. Receiving or reading a Watch alert does not, by itself, make you ineligible for this refund. New deeper work you ask us to do in response to an alert uses your help allowance.

After 7 days, or if paid help has been used

We assess requests according to the unused portion of the purchase and any part of the service we failed to deliver. We will explain the assessment and proposed outcome. This is not an automatic refusal merely because some paid help was used or seven days have passed.

Outside the unused-purchase guarantee, refunds are assessed individually, including any remedy required by law. We consider what was delivered, what remained unused and the nature of the problem; there is no fixed cash value per task or separate non-refundable Watch fee. We explain any proposed partial refund and its effect on the remaining service before processing it. Returning help for a result does not automatically make a used purchase unused for the full-refund guarantee.

A task failed or was not useful

If no usable result is delivered, no help allowance is used. A result counts only when it completes the requested work, or a smaller scope you agreed to, and is saved for retrieval. Necessary clarification, additional material, explanations and retries for the same request are included. If the result is not useful to you, use This wasn’t useful · return help on the result.

Returning help restores your account’s included help. It is not a cash refund and does not, on its own, mean money has been returned to your payment method. To request a payment refund, contact us as below.

How to request a refund

Email support@mychinatrip.app with the subject “Refund request”. Include the email used for the purchase, the order or receipt reference, and a short explanation. If you cannot find the reference, tell us the purchase date and amount so we can help locate it. Do not send your full card number or security code.

We will check the purchase, paid-help use and any delivery issue, and tell you the outcome and next step. Payments are processed by Waffo; an approved payment refund must be processed through the applicable payment flow. A request received, a refund approved, and a refund received by your bank are different stages.

We submit approved refunds through Waffo and confirm when the payment provider accepts them. Refunds normally return through the original payment method where supported; if that is unavailable, we will explain the supported alternative before proceeding. Processing and bank settlement times vary with the provider and payment method. If an expected refund has not arrived, contact us with your refund reference so we can help trace it.

A refund affects only the purchase concerned. Other purchases remain available; a pending or partial refund does not itself stop automatic Watch. If all qualifying purchases are fully refunded, the automatic Watch service from those purchases ends. Basic date reminders, reading, manual editing, confirmation, Undo, saving and exports remain free. Your conversations, Kit and retained uploaded material stay available until you delete them or request account deletion. There is no refund-specific deletion countdown. Your account shows the refund’s actual status; restoration of service help does not imply money has arrived.

Your other rights

This policy does not reduce any mandatory cancellation, refund or service-remedy rights under applicable law. Account deletion is separate from a refund request. Cancelling a hotel, transport booking or Perk obtained from another provider follows that provider's terms; this policy covers your MyChinaTrip purchase.