Which phone number should I give a DiDi driver for the last four digits?

At a glance

• Shanghai's official DiDi guide describes checking the licence plate and confirming the last 4 digits of the booking phone number with the driver. [1]
• Its documented English-language path is Me → Settings → General → Language → English → Confirm. [1]
• After acceptance, the order displays the driver's location, vehicle type and plate, with calling and automatically translated messaging options. [1]
• The guide covers DiDi in its own app and within WeChat or Alipay. Use the account and ride record that actually placed the order. [1]

What to do next

1. Before the first ride, open the DiDi account you will use and confirm the attached phone number, language and payment route. If you use a data-only travel eSIM, keep the original account number and any required SMS access available rather than assuming the data line replaced it.
2. Choose the exact pickup point and destination, then inspect the car type and quoted arrangement before requesting the ride. At an airport or large station, follow the order's designated pickup area rather than waiting at an unrelated taxi queue.
3. When the driver accepts, save or keep open the active order with the plate and pickup details. Use the in-app translated message to clarify your location when a phone call would be difficult.
4. Match the arriving vehicle to the plate shown in the order before boarding. Then give or show the last 4 digits of the number attached to that booking when the driver asks for the phone ending.
5. If the digits fail, inspect the actual ride account: it may have been booked through a different app account or by a companion. Show the active order and confirm the correct booking rather than giving payment-card details or an SMS login code.
6. After arrival, check the completed trip and payment in the same account. Keep the ride record if you need help with a charge, lost item or conduct issue.

If your situation is different

A companion booked the car: use the phone ending and order belonging to that booking, while confirming that the arranged passenger and vehicle match. Have the booking holder available for messages if the driver cannot identify you.

You use DiDi through Alipay: inspect the number attached to the ride service in that account. Do not assume it is identical to another standalone DiDi login you used previously.

Your overseas number cannot receive a call: use the active order's messaging and arrange a clear pickup landmark. Resolve verification before requesting another ride if the service requires an SMS you cannot receive.

The car or plate does not match: stay outside and use the order's contact or support route to clarify. A person knowing your destination does not replace matching the vehicle to the actual booking.

Common mistakes

• Giving the last digits of a bank card: the ride check concerns the booking phone number.
• Using a newly installed data line that is not attached to the account: inspect the actual ride account.
• Boarding a similar-looking car without checking the plate: match the order first.
• Sharing a login or payment verification code: show the ride record and requested phone ending instead.

Quick questions